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Escalation Matrix


If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation

Contact Person Name

Address where the physical address location

Contact No.

Email-ID

Working hours when complainant can call

Customer Care

Seema Jain

Y-67, Regency Park 2, Near Super Mart 1, DLF City Phase 4, Gurgaon, Haryana, 122009

91-9599634604

Stockpro2017@gmail.com

Mon-Sat

09AM – 05 PM

Head of Customer Care

Seema Jain

Y-67, Regency Park 2, Near Super Mart 1, DLF City Phase 4, Gurgaon, Haryana, 122009

91-9599634604

Stockpro2017@gmail.com

Mon-Sat

09AM – 05 PM

Compliance Officer

Seema Jain

Y-67, Regency Park 2, Near Super Mart 1, DLF City Phase 4, Gurgaon, Haryana, 122009

91-9810711012

Stockpro2017@gmail.com

Mon-Sat

09AM – 05 PM

Principal Officer

Seema Jain

Y-67, Regency Park 2, Near Super Mart 1, DLF City Phase 4, Gurgaon, Haryana, 122009

91-9810711012

Stockpro2017@gmail.com

Mon-Sat

09AM – 05 PM

 

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -   

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in

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